Frequently Asked Questions

Once we get your order we forward it to our producer and we organize the shipment with DHL EXPRESS with delivery the next available business day.

At the time of the fulfillment we will send you the tracking number, so you will be able to check your shipment.

Fresh products, like cheese or cured meat are shipped on Monday and Tuesday in order to avoid holds over the weekend.

All our fresh products such cheese and cured meats are seasoned or well aged, so they do not need to travel at 0°-4°. In any case to add extra security we will be ship them in an isothermic bag with dry ice inside in order to preserve the freshness of the product.

For bottled products such as honey, olive oil or balsamic vinegar they are wrapped in pluriball and the box will be filled with polystyrene or paper in order to avoid any problems during the handling.

Delivery fees are calculated by producer: Standard delivery for UK is £11.9, for each producer.

If you order more than £49 from each producer delivery is free.

No, unless you order more than £135 from single producer.

So for example, if your check out order is £200, but you order £100 from producer A and £100 from producer B, the shipments will be separate and as each parcel is not exceeding £135, you don't have to pay any custom duties.

See more info at the link below.

https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Most of the food for human consumption is zero rated.

Foods you can find on Caglio are all considered zero rated.

See info at link below.

https://www.gov.uk/guidance/food-products-and-vat-notice-70114

As soon as we have your order and payment confirmation we send the order to the producer and we organize the shipment with the courier. For cheese orders the package will be shipped on Monday and Tuesday in order to avoid long holds in the couriers deposits.

Your orders are shipped directly from the producer where your products come from. The only intermediary will be the courier that will pick up the products and will deliver them to you.

Yes. Just order more than £49 from each producer and we will offer free delivery.

Sure there is. Order £49 or more for your first order on Caglio using the code CAGLIO15 and you will get 15% OFF.

When we receive the order and the payment confirmation you will get a confirmation email and we will send the order to our producer and we will organize the delivery with our courier.

Then, you will have an email saying that the order has been fullfilled.

Yes you can. Delivery fees will be calculated separately at the check out in base on how many producers you are shipping from.

No we don't. Something that was unthinkable until few years ago, with modern packaging technology and always more reliable couriers we can operate without awarehouse. The absence of middlemen and intermediary aims also to buy a product at a fair price for the customer and for the producer to be paid accordingly, without being ripped off by selling in bulk like it happens with the large distribution. 


Unfortunately due to Brexit we prefer not to ship to Europe at the moment. We are looking forward to do it as soon as possible.

At Caglio we don't want to sell only Italian products, but we want also to give the opportunity to small scale Italian producers to sell abroad without relying on large distributors that usually push hard on prices or sell products that are lower on quality.

What you will get is the same product that Italian locals eat at their home. So, no fake or fancy Italian names

If you discover that there's something wrong with the product after opening it, such as a fault, damage or it's not as described, let us know within 7 days from reception and we you will be entitled to get a refund.

The products must be returned intact, be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return please contact our customer service at info@caglio.co.uk we will go the extra mile to ensure we resolve the matter in the quickest possible time. 

We accept all the mayor payments methods such as Visa, Mastercard, Amex, Maestro, Shopify Payments, Apple Pay, Google Pay and PayPal.